Porto
Chief Engineer (Air Force) Nagpur
Porto

MES SAMADHAN

MES Samadhan is a well-organized, secured, web app based computerized complaint management system (CMS) to automatically receive, assign, track and complete the B/R or E/M MES Complaints alongwith auto feedbacks to both the users and executives in a ticket and analyzed formats respectively.

How to Register: Register your Account by contacting BSO of respective station. Presently, this app is available for Nagpur and Ojhar stations only, however, for other Maintenance Command units / stations this facility is being extended shortly. More

Download App Link: More

How to Register Complaints: Registration of Complaint through Mobile app or SMS is carried out as per steps below More

e-MB

The electronic Measurement Book, in short e-MB – helps to digitize the existing manual entry of the project site measurements in physical format. It basically helps executives to keep the records online, of all measurements of work done, materials / stores received at work site and services rendered by contractors. The measurements captured can be downloaded as PDF documents using digital signatures which helps in faster approvals for different civil works.

How to Register: Register your Account using e-mail-Id and Password. More

Hemant Sharma
Air Officer Commanding-in-Chief, Maintenance Command
Air Marshal Hemant Sharma. AVSM, VSM
Message

Complaint Management System (CMS) is the process of how a organization handles, manages, responds to and reports customer / user complaints. Systems are put into place to track and trend the data that is captured by complaint management processes. More

Manvendra Singh
SENIOR AIR & ADMINISTRATION STAFF OFFICER, HQ Maintenance Command
Air Vice Marshal Manvendra Singh. AVSM, VrC, VSM
Message

Managing complaints is a favourable business practice for ensuring excellent customer service in a Private Sector. Today, it is equally applicable to the Armed Forces Society especially Military Engineering Services (MES). Complaint Management System (CMS) ‘MES–SAMADHAN’ More