Hemant Sharma

AIR MSHL HEMANT SHARMA, AVSM, VSM

AOC – IN – C MAINT COMD

Message

Complaint Management System (CMS) is the process of how a organization handles, manages, responds to and reports customer / user complaints. Systems are put into place to track and trend the data that is captured by complaint management processes. Team MES has taken this great initiative to develop this ‘App’ based CMS called ‘MES-SAMADHAN’. This is a remarkable achievement towards high quality of MES support provided to Maint Comd. ‘MES-SAMADHAN’ is easy-to-use and by far the most comprehensive and organized way to manage user complaints. This ‘App’ is simple, elegant, easiest and fastest way to provide great user service and achieve greater integration.

I congratulate the complete MES TEAM for ‘MES-SAMADHAN’ and render whole-hearted support to constantly strive to improve and thus add lot of value to our Community Well Being.

BEST WISHES ALWAYS!!!


(Hemant Sharma)
Air Mshl
AOC-in-C